Portfolio
Fourteen years making complex software usable.
I lead design in high-stakes, deeply technical enterprise software. A few projects below, told as problem, approach, and measurable outcome. Client work is mostly confidential, so these are written rather than shown.
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Turning a code-driven product into a user-centred platform
Raised company-wide design maturity from NN/g Level 2 to Level 4 in three years, with a +20-point average System Usability Scale uplift across releases and design-to-dev time cut by around 30%.
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Reimagining data import for a lab inventory system
Cut the number of steps to import inventory data by more than two-thirds. A daily workflow users had dreaded, redesigned and met with relief.
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Building a usability practice from zero
Cut UI-related support tickets by more than 25% by embedding usability testing into a 20-year-old organisation, powered by a 200+ scientist research panel built on zero budget.
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Unifying three disconnected products with a design system
Unified three standalone products into one coherent suite, built on a design system and modular UI framework that cut front-end build time and underpinned every release that followed.
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- Nov 2020 – present
Head of User Experience · Xceptor
Built the first global UX organisation (6, UK & South Africa); raised design maturity two NN/g levels; +20-pt average SUS uplift.
- Nov 2016 – Nov 2020
Lead UX Designer · IDBS (Danaher)
Embedded usability testing into life-sciences R&D software; cut UI support tickets 25%+. Top-5% performer two years running.
- Nov 2011 – Sep 2016
Senior Designer & Developer · The AI Corporation
Real-time financial fraud prevention. Unified three products with a modular UI framework; an earlier product won the European Satellite Navigation Innovation Award.
BSc (2:1) Entrepreneurship in IT, Technology & Business, University of Surrey, 2006–2010