Product & design leadership
Product and design leadership for complex, high-stakes software.
I help teams turn dense, technical products into ones people don't need training to use, from product strategy and research through to design systems and measurable usability.
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Turning a code-driven product into a user-centred platform
Raised company-wide design maturity from NN/g Level 2 to Level 4 in three years, with a +20-point average System Usability Scale uplift across releases and design-to-dev time cut by around 30%.
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