Category Communication

Beyond “Improving UX”: Specifying the Need In the world of product development, the term “User Experience” (UX) often becomes a catch-all phrase, used to cover a multitude of design, usability, and functionality concerns. However, employing this term too broadly muddies…

It’s not just, er, what you have to say; how you, um, say it matters too. While it’s painful to read written language containing “er”, “um” and “uh” (collectively known as filled pauses), their use in spoken communication is commonplace…